Happy to Help đKindly fill the form below and we will engage you shortly.Please enable JavaScript in your browser to complete this form.Email *Topic *SuggestionQuestionComplaintOtherMessage *Privacy Policy *I agree to the privacy policyAt Online Tutor Kids (OTK) academy keeping your personal information private is key. Keep reading to understand how at OTK Academy we: Collect your personal information Storage and share your personal information Protect your personal information If you donât accept this privacy policy kindly donât enroll and provide any personal information. If you accept this policy but later donât agree then kindly let us know. Use the contact us form at the end of this webpage and we will remove your personal information from our systems. This privacy policy explains: User Rights Information we collect and its purpose Storage and Protection Sharing information Cookies and Analytics Accessing your information Email Marketing Data Retention Account Closure, Restriction Data Portability Protection Guarantees Childrenâs Privacy Changes to Privacy Policy Contact us for more information or complaints User Rights Your right to be informed â We will inform you of any changes to our privacy policy (For EU residents). Your right of access â You have access to any of your personal information we hold Your right to rectification â You can provide us your updated information and we will update our records. Your right to erasure â See âAccount Deletion, Restrict Processingâ section Your right to restrict processing â Inform us via email to restrict processing of your personal information. See âAccount Deletion, Restrict Processingâ section Your right to data portability â We donât store your data in any structured database hence there is no data portability being offered. Your right to object â See section âContact usâ Your rights related to automated decision making including profiling â We donât do automated decision making or profiling Information we collect, how it is collected and purpose To start using our tutoring services, OTA requires you to provide following information. Email We will contact you with the class schedule via email once we have this information. This information is also shared with the tutor. Gender This information is required so that we can identify whether to schedule a female teacher or a male. We believe that teaching with in the same gender helps in better knowledge understanding. Country Country information helps us know your time zone hence schedule the class better. This information may also shared with the tutor. Subjects This defines the subjects you are interested to take classes in. We will then schedule the right course teacher for the tuition trial class to start. This information is also shared with the tutor. Trial Time It is important to know what time you want the class to be scheduled. This information is also shared with the tutor. Languages This is required to avoid the situation where we schedule a teacher which doesnât understand your language. Skype ID Knowing your skype id critical to schedule your class as this is a quick tool to initiate communication. In case you donât have one then we will schedule the trial using some other means. This information is also shared with the tutor. Phone (optional) You may provide us this so that we contact you if Skype or email is not working for some reason. This information will not be shared with the tutor. Contact Us / Feedback forms You can ask any queries using the contact us form or provide us teacherâs feedback. You can also contact us by providing your Email and Question. Website Usage Data This helps us identify your usage habits and hence help us improve our website. See Information Sharing for more details Storage and protection We store your personal data in a secure area. We backup your data. Your data either while submitting the web forms, skype calls etc. are protected by top most encryption. Any of the data which goes out to our 3rd party service providers is also protected using encryption to avoid eavesdropping. SSL v2 and 3 are blocked while we enable TLS protocols. Some of your data may be kept outside of EU region. See section Sharing Information below for more details. Sharing Information Sharing is only done with the trust 3rd parties mentioned in this privacy policy. To be clear, when we share, the only purpose of sharing information is to assist you to perform the activities, giving you the best user experience. Your personal data will never be put on sale. We only share with reputable service providers which are GDPR complaint. Sharing with Service Providers AQKA tuition service has engaged few renowned service providers to give you a good tutoring service. We use them for different services ranging from card payments handling, storing backups or sending marketing emails. No service provider can process your information for their businesses needs. Here is the list of service providers whom we share your personal information: Drop box: This is used to backup your data in case the primary storage is lost. DPA from drop box: https://assets.dropbox.com/documents/en/legal/data-processing-agreement-dfb-013118.pdf Google: Gmail is primary used to receive your tuition trial forms. Google DPA: https://cloud.google.com/terms/data-processing-terms 2Checkout: This manages all payments. We donât know or store your credit cards rather 2Checkout. Their privacy policy is: https://www.2checkout.com/legal/privacy/ Pure Chat: This provide an online chat service helping you contact us if other tools like Skype etc. is not helping. Pure Chat DPA is: https://purechat.com/dpa Consent Some of the service provider have their data processing servers outside EU region. This means your personal data will be kept outside of EU region. Having said, all of your personal information is still protected as per the service providerâs DPAs mentioned above. Company Merger or Acquisition If we ever merge with another entity or bought you personal information will be shared. Your information will still be protected by the new entity. There is no merger or acquisition as planned. We will keep you inform when such happens. Cookies and Analytics Our website uses cookies to learn some of your website usage behavior and in return helps us improve our website content. Cookies are commonly used for this purpose. Cookies are used in following scenarios: Website Session Cookie â Maintains a session on our website. Anonymous Tracking Cookies â This is done by Google and PureChat. To protect you privacy, you may opt out using the following links: Google Analytics â click https://tools.google.com/dlpage/gaoptout Google Adwords â click https://support.google.com/ads/answer/2662922?hl=e Note that we does not store advertising cookies of any type. Accessing Your Information Contact us using the form below to ask us about which of your personal information we hold. Email Marketing Note that we rarely send marketing related emails. If we do, you can opt-out from all marketing email messages via an âunsubscribeâ link. This link can be found at the bottom of our marketing emails. Data Retention Your personal data is always kept safe at our end. If required, you can request to delete your personal information. For paid customers some of your personal information will be kept for accounting purposes. Account Closure, Restriction Email us to delete your personal information we keep. Such requests are processed within 7 days. Restrict processing requests are processed within 3 days. Once your request is processed we will inform you. Protection Guarantees Securing your personal information is of primary importance to us. We ensure at all levels that no information is leaked or accessible in un-authorised way. Like any other system giving a 100% guarantee is not possible. In case of any personal information related breach, you will be notified within 72 hours. We will engage you via your email when this happens. Children Privacy We take students privacy quite seriously hence all of our website content is child safe. Privacy Policy Changes We will update our privacy policy at regular intervals and keep you informed as they get implemented. We recommend you to review this webpage every now and then. Let us know if you disagree to our updates using the contact us form below. Contact us We love to hear you in case of any concern or confused. We normally respond during the same week. You may contact a supervisory authority to raise any of your privacy related concerns.EmailSubmit SKYPE[email protected] PHONE CALL+1 (601) 574-0772 MAIL SUPPORT[email protected]